HCAOA member agency Pansy Homecare and CEO Vicki Hoak were featured in the Hartford Business Journal.

As many homecare service companies struggle to retain employees due to low wages and job stresses, West Hartford-based Pansy Homecare Service LLC is trying to buck that trend by paying its workers more and fostering an environment of inclusiveness. And, the nine-year-old business — operated by the mother and son team of Pansy and Jonah Francis — is growing.

​HCAOA member SYNERGY HomeCare announced that Louwana Ball has joined the organization as Vice President of Operations. A part of the organization’s senior management team, Ball will report to Chief Executive Officer Charlie Young and play a key role in accelerating the franchise system’s growth. Ball brings more than 15 years of progressive company and franchise operations experience to the SYNERGY HomeCare team.

​Lockton Affinity, home care insurance specialist and HCAOA member, is now offering a free online safety training course for caregivers. This interactive 45-minute course "Keeping Caregivers Safe at Work" addresses injury statistics, techniques to protect against workplace injuries, tips on what to do if an injury occurs, and more. Home care business owners can take the course themselves and use it with all of their caregivers—all at no cost.

​Without data, your home care agency may fall behind. The healthcare and health insurance reimbursement landscape is changing rapidly. From the changes in Medicare Advantage plans in 2018 to the spotlight on home care provided by the pandemic and our rapidly aging population, healthcare providers’ and insurers’ interest in the potential benefits of home care has grown and will continue. 

​Elected officials who vote on legislation that impacts our industry, our businesses and our clients’ lives often have little understanding of the value that home care provides to millions of older Americans and people with disabilities. HCAOA is launching the national “Bring the Vote Home” campaign to educate lawmakers by inviting them into the homes of our clients (their constituents!) to learn first-hand how home care makes such a profound difference in the lives of those who rely on it.

All members are encouraged to participate in this initiative – HCAOA has made it easy for you with a step-by-step guide to identify and contact lawmakers, issues to discuss, and follow up when the visit is complete.
 
IMPORTANT NOTE: This is a NON-PARTISAN, INFORMATIONAL effort to ensure members of Congress understand the needs of this country’s growing elderly population and their desire to stay at home as they age.
 
Click here to get started. 

​In December 2021, Lamb Little & Co. merged with California-based Inszone Insurance Services, (inszoneinsurance.com) expanding their ability to deliver an array of insurance programs and risk management advice to HCAOA members. Lamb Little & Co is one the longest tenured Insurance agency members of the HCAOA and have been frequent presenters at national and state convention meetings and webinars.

​Many home care agencies are struggling to find enough caregivers to meet the growing demand for services. During this unprecedented workforce shortage, there is one thing agencies can do to recognize the caregiver stars they already have on their team. ​Nominate a caregiver for the 2022 Caregiver of the Year Award for his or her dedication to caring for clients and their families. The top caregiver will receive a $1,000 cash award and receive an all-expenses paid trip to the HCAOA conference in Orlando in September to be recognized in front of industry leaders.

SYNERGY HomeCare recently announced the launch of a comprehensive new memory care program that combines specialized training for caregivers, a variety of engagement tools for clients as well as family resources and support. The program reflects A Convergence of Care philosophy underscored by an evidence-based care model that is focused on the individual, not their condition. Click here for a press release with details. 

AxisCare, the leading scheduling and management software solution for non-medical home care businesses, has begun offering a comprehensive billing service to agencies providing services to veterans receiving benefits from the Department of Veterans Affairs.
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AxisCare VA Billing is a turn-key billing service that provides agency owners with the opportunity to outsource VA claim submissions, appeals, and payment applications within AxisCare’s management platform. With percentage-based fees determined by remittances, as opposed to claim submissions, agency owners will be able to access support to navigate the VA billing system and its various payers.

“Veterans Affairs clients are an important component of our office's top line”, said a Visiting Angels Director and current AxisCare VA Billing user.

Gilbert, Arizona (June 2, 2022)–Homecare franchisor SYNERGY HomeCare has announced the launch of a comprehensive new memory care program that combines specialized training for caregivers, engagement tools for clients and family resources and support.
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The program reflects A Convergence of Care philosophy underscored by an evidence-based care model that is focused on the individual, not their condition and comes at a time when an estimated 70% of people living with dementia reside at home and about a third of people receiving in-home care are living with dementia.