 On August 18, HCAOA Executive Director Vicki Hoak was featured in a national report by NPR discussing home care worker burnout and the effect of the COVID-19 pandemic. The story was broadcast to more than 359 public radio stations across the country.
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 If 2020 (and beyond) taught us anything, it’s that possessing great change strategies is the key to success! Change is far from over—COVID redefined the healthcare industry. Learning a few helpful tips about change goes a long way towards not just surviving, but thriving. The spring issue of The Voice featured the article, “Think Like an Entrepreneur: 5 Tips to Help You Thrive During Change.” As an educator, here are a few of the tips article author Dr. Tonya Miller, PT, DPT, Ph.D., Founder of TYM Coaching and Assistant Professor at Lebanon Valley College, who designed and instructs HCAOA’s successful Entrepreneur Academy, utilizes to thrive through change.
 Last week, more than 50 members of the HCAOA Florida State Chapter met with Kimberly Smoak, Deputy Secretary, Division of Health Quality Assurance, Agency for Health Care Administration (pictured left), which regulates home care agencies in Florida. During the meeting, Smoak shared details about common deficiencies and was very open to members’ concerns regarding surveyors being confused about non-medical agencies versus medical home health organizations. “We were very appreciative of Ms. Smoak’s openness to emphasize the differences to her surveyors. She had not realized that there was this confusion and looks forward to working with HCAOA members to clarify the differences,” said HCAOA Executive Director, Vicki Hoak.
 HCAOA, Polsinelli law firm, and the National Association for Home Care & Hospice are teaming up to provide a legal update for the home-based care industry (home health, home care and hospice providers). Join us on August 26 at 12:00 p.m. ET to discuss the latest legislative and regulatory developments, including an update regarding the new OSHA Emergency Temporary Standard and its application to home care providers, Biden’s Executive Order seeking to ban non-compete agreements, and the status of the PRO Act.
Learn How to Protect Your Agency from COVID Liabilities: Free Agency Momentum Webinar on August 258/4/2021  COVID not only continues to affect our daily lives, but it has altered the insurance landscape for the foreseeable future in how insurance companies respond to virus-related claims. Prior to the COVID outbreak, most insurance carriers did not have an exclusion for Communicable Disease on their policies. However, starting in 2021, it has become standard practice for many insurance carriers to include this type of exclusion not only for General Liability but under Professional Liability coverage as well. For industries such as home care with front-line essential workers, this can have a significant impact on an agencies' potential exposure to claims and lawsuits.
 Attendees at HCAOA’s conference in September are eligible to earn 3.5 hours of Certified Senior Advisor (CSA) continuing education credits. To receive these hours, simply request a certificate of attendance after the conference, and attendees can submit this to CSA for credit. Register by August 13 to save $150 on conference registration. Click here to register.
New PHI Report Offers 50 Recommendations to the White House & Congress About Direct Care Workforce7/28/2021  PHI recently released a report, Federal Policy Priorities for the Direct Care Workforce, offering detailed federal policy recommendations to strengthen the direct care workforce across eight key areas: financing, compensation, training, workforce interventions, data collection, direct care worker leadership, equity, and the public narrative. COVID-19 put the direct care workforce in the spotlight more than ever before - reinforcing the value of these workers.
Gaps in Liability Insurance? Many Agencies Learning Threat of Communicable Disease Exclusion7/14/2021 
Among its many impacts on our lives, COVID-19 has altered the insurance landscape, affecting how companies respond to virus-related claims. HCAOA Associate Member Gavin Studner of Odell Studner Insurance Brokers & Consultants provided members with a one-pager discussing new gaps in coverage following the pandemic.  Should your agency consider offering more training opportunities for your caregivers and staff? More and more workers are finding the value in continuing education and other types of nontraditional training. According to the Survey of Education Attainment, a new national survey from NORC at the University of Chicago with funding from the ECMC Foundation, "more than 70 percent of the American workforce report completing at least one nontraditional, postsecondary training program—such as a certification, continuing education, or an apprenticeship."
In the several years since CMS permitted Medicare Advantage plans to offer home care as a supplemental benefit, HCAOA has been encouraging members to keep this on their radar as a potential new source for revenue. It’s been a slow start, but today 296 Medicare Advantage plans cover home care - and that number is growing. The time is NOW for home care agencies to develop an action plan to get involved with these networks and open up a whole new revenue stream.
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