Customer service is a department. Customer love is a mindset. Create a SPARK with Opening Keynote at Annual Conference!

​The HCAOA Annual Conference will kick off with a SPARK, as “leadership imagineer” Simon Bailey delivers the opening keynote and tells attendees how to spark customer love through excellent service. In a world of information overload, his SPARK program ignites an emotional experience that causes customers to recommend your brand to their family and friends.

SPARK is a customer experience learning system based on Bailey’s 30+ years in the hospitality industry. As the former Sales Director for Disney Institute, Simon will teach you this easy and simple “SPARK” framework that you and your team can implement. Learn tangible examples and stories on how to embed the SPARK mindset into your organization.

Following Bailey’s opening keynote, the conference features two days of innovative breakout sessions and networking with home care thought leaders. Register now for early-bird pricing for the Annual Leadership Conference held Sept. 18-19 with a pre-conference on Sept. 17, in Orlando, FL. Complete details about the conference are here.