Announcing Annual Leadership Conference Opening Keynote Speaker: Simon Bailey

HCAOA is proud to announce Simon Bailey as the opening keynote speaker for the 2021 Annual Leadership Conference on September 26. Simon is a speaker, author, life coach and entrepreneur. His keynote session, Spark Customer Love: Creating Customers for Life, is sure to be exciting and enlightening.

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More about Simon's keynote session - SPARK Customer Love: 
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Customer Service is a department. Customer Love is a mindset. 

In a world of information overload, SPARK ignites an emotional experience that causes customers to recommend your brand to their family and friends. Organizations and their teams members will learn the Platinum Service Principles to create customers for life. 

SPARK is a customer experience learning system based on Simon T. Bailey’s 30+ years in the hospitality industry. As the former Sales Director for Disney Institute, Simon will teach you this easy and simple “SPARK” framework that you and your team can implement. Learn tangible examples and stories on how to embed the SPARK mindset into your organization. 

To learn more about the Annual Leadership Conference click here.