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Announcing Annual Leadership Conference Opening Keynote Speaker: Simon Bailey

5/12/2021

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HCAOA is proud to announce Simon Bailey as the opening keynote speaker for the 2021 Annual Leadership Conference on September 26. Simon is a speaker, author, life coach and entrepreneur. His keynote session, Spark Customer Love: Creating Customers for Life, is sure to be exciting and enlightening.

More about Simon's keynote session - SPARK Customer Love: 
​

Customer Service is a department. Customer Love is a mindset. 

In a world of information overload, SPARK ignites an emotional experience that causes customers to recommend your brand to their family and friends. Organizations and their teams members will learn the Platinum Service Principles to create customers for life. 

SPARK is a customer experience learning system based on Simon T. Bailey’s 30+ years in the hospitality industry. As the former Sales Director for Disney Institute, Simon will teach you this easy and simple “SPARK” framework that you and your team can implement. Learn tangible examples and stories on how to embed the SPARK mindset into your organization. 


To learn more about the Annual Leadership Conference click here. 
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  • Membership Resources
    • Member Login
    • Code of Conduct
    • Resources
    • Newsletters
    • Product & Services Guide
    • Join HCAOA
    • Benefits: Agency Membership
    • Benefits: Associate Membership
  • State Chapters
    • Alabama
    • Arizona
    • California
    • Connecticut
    • Florida
    • Georgia
    • Illinois
    • Massachusetts
    • Michigan
    • New Jersey
    • New York
    • Ohio
    • South Carolina
    • Virginia
    • Washington
    • West Virginia
    • Wisconsin
  • Education/Events
    • Calendar
    • National Home Care Conference >
      • 2023 Call for Speakers
  • Advocacy/Policy
    • Bring the Vote Home
    • Advocacy Fund
    • State of Home Care: Industry at Crossroads
    • Home Care Workforce Action Alliance
    • Caring for Seniors: Value of Home Care
    • Home Care by the Numbers
    • Issues & Positions
    • Legislative Action Network
    • State Legislation Tracker
    • Federal Legislation Tracker
  • About HCAOA
    • Mission & Vision
    • Board of Directors
    • Staff
    • Caregiver of the Year Award
    • News Releases
    • Advertising & Marketing
    • The Voice
    • Contact Us
  • Find a Job