A new report released last week examines how the communication between providers and patients impacts overall care service satisfaction. The Porter Research Home Healthcare Consumer Communication Impact Report compiles the responses of 300 patients and family caregivers who have experienced home-based care over the last 12 months. While the report focuses more on home health, many of the data findings and tips in the report can still apply to agencies that provide personal care.
This free report provides a detailed analysis on all things communication - like how different communication methods can influence provider selection and consumer satisfaction.
Click here to download the free report.