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Learn to Turn Customer Complaints into Collaboration

4/13/2022

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HCAOA members who completed the Entrepreneurship Academy learned how to turn complaints into collaboration with clients by using their feedback as a chance to strengthen your services.
 
Discover exactly how to do that in this one-year, self-paced program where you will learn real-life strategies for improving how you manage your business.
 
The program includes online learning, weekly mini topics, and group coaching sessions where you can get actionable items to try in your daily activities.
 
Instructor Dr. Tonya Y. Miller PT, DPT, PhD has more than 25 years of experience. This MBA style academy (at a fraction of the cost) provides insight into your behavioral tendencies and human interactions, enabling you to have a deeper understanding of yourself and how to engage others for successful outcomes.
 
Register today and start immediately. HCAOA members get a discounted rate of $999 (a savings of $201). Email [email protected] to get the code. You can start the program any time through September 30 and will have one year to complete from that date.
 
Find details here.
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  • Membership Resources
    • Member Login
    • Code of Conduct
    • Resources
    • Newsletters
    • Product & Services Guide
    • Join HCAOA
    • Member-Get-A-Member
    • Benefits: Agency Membership
    • Benefits: Associate Membership
  • State Chapters
    • State Chapters
  • Education/Events
    • Calendar
    • On-Demand Video Library
    • 2025 National Home Care Conference >
      • Exhibitor Opportunities
      • Sponsorship Opportunities
  • Advocacy/Policy
    • Advocacy Fund
    • Issues & Positions
    • Legislative Action Network
    • State & Federal Legislative and Regulatory Tracker
    • Industry Reports
    • Home Care by the Numbers
  • About HCAOA
    • Mission & Vision
    • Board of Directors
    • Committees
    • Staff
    • Caregiver of the Year Award
    • News Releases
    • Sponsorship Opportunities
    • Contact Us
  • Find a Job