Each month, Home Care Pulse shares a data point and valuable insights with HCAOA members. This month, we explore the percentage of providers tracking hospital readmission rates for 2019. In home care in 2021, every agency should be tracking (1) hospital readmissions (2) ER visits (3) client falls (4) Client NPS Scores (5) Caregiver eNPS Scores to not only track outcomes for your agency, but show the value we add to the entire continuum of care.
As the COVID-19 pandemic continues there continues to be a large focus on keeping our aging population in the home. As an industry, we’re maturing and need to continue to use solid data when pursing and working with professional referral and payer sources.
Click here for additional information about why your home care agency needs to track hospital readmission rates.