​Georgia EVV Update

​The Georgia Department of Community Health provided an update on the implementation of Electronic Visit Verification (EVV). As of November 1, 2021, all providers of Personal Support Services (PSS) or Community Living Supports (CLS) through SOURCE, CCSP, NOW, COMP, ICWP, and / or GAPP should be regularly using EVV and submitting claims through the State EVV solution, Netsmart.

On January 1, 2022, providers will NOT be able to bill directly to GAMMIS for EVV-applicable services. The functionality will no longer be available to submit those specific claims in GAMMIS. All claims for EVV-applicable services will have to be submitted through the State EVV solution, Netsmart Mobile Caregiver+. If submitted directly to GAMMIS, the claims will be denied.
 
To review the EVV-required codes of service, visit the DCH EVV website. 

The two (2) ongoing exceptions to the deadline are:

• A claim pertaining to a member with a Patient Liability / Cost Share;
• A claim type tied to an open “Tier 2” ticket with Netsmart, which is defined as a ticket that must be escalated above the call center resources. You should be notified by your call center contact if your outstanding ticket is escalated to a Tier 2.

 
PLEASE NOTE: Previously there were a total of three (3) exceptions, which included the issue of processing EVV claims with Shared Service Codes. This issue has been resolved and the exception has been removed. Applicable Shared Services claims should now be billed through the State EVV solution, Netsmart Mobile Caregiver+.