Did You Know? HCAOA Guidelines for Best Practices for Members

 
The HCAOA Member Code of Conduct is a framework for best practices for its home care member organizations that represents excellence in delivering high quality in-home services to clients of all ages. It is promoted and supported by HCAOA’s ongoing educational programming and advocacy efforts and reflects HCAOA’s guiding principles to serve clients in their homes. Once an agency attests to following the Code, a symbol is placed next to their name on the HCAOA’s Find a Provider site. 
 
Member agencies can sign the Home Care Association of America’s Code of Conduct and attest to their dedication to upholding the standards below:

• Compliance with State and Federal Regulations
  Operates and furnishes services in compliance with all applicable federal, state, and local laws and regulations related to the health and safety of clients/patients.

• Insurance Coverage
  Maintains appropriate insurance coverage including general liability, worker’s compensation as required by law and any other coverages organizations deem necessary to cover services provided.
• Service Agreement/Plan of Care
  Maintains a service agreement or a plan of care, when applicable, that is signed at the start of care by the client/designee and organization. It includes the agreed upon hours of service, cost and payment arrangements, client rights and complaint procedures, organization’s responsibilities, and contact information.
• Home Care Aide Assurance
  Conducts criminal background checks, training and supervises all home care aides.
• Emergency Plan
  Plan is in place for all types of emergencies including natural disasters, pandemic, and power outages​​

 
Read more and sign the document here.