Office staff turnover doesn’t grab the headlines like caregiver turnover, but there’s a strong correlation (and likely causation) between the two. Home care agencies that maintain office staff longer nearly always retain caregivers longer. According to the annual Home Care Benchmarking Study, for every one office staff member who quits, agencies lose five additional caregivers.
If you’ve already got the right people, are you paying them enough to expect them to stay long-term? If you’re looking for the right people, are you paying enough for them to choose your agency over other options?
Check out page 128 of the 2021 Home Care Benchmarking Study for more details on this data.
Use the discount code HCAOA25% to get 25% off when you order the 2021 Study.