Customer service is a department. Customer love is a mindset. Create a SPARK with Opening Keynote at Annual Conference!
The HCAOA Annual Conference will kick off with a SPARK, as “leadership imagineer” Simon Bailey delivers the opening keynote and tells attendees how to spark customer love through excellent service. In a world of information overload, his SPARK program ignites an emotional experience that causes customers to recommend your brand to their family and friends.
SPARK is a customer experience learning system based on Bailey’s 30+ years in the hospitality industry. As the former Sales Director for Disney Institute, Simon will teach you this easy and simple “SPARK” framework that you and your team can implement. Learn tangible examples and stories on how to embed the SPARK mindset into your organization.
Following Bailey’s opening keynote, the conference features two days of innovative breakout sessions and networking with home care thought leaders. Register now for early-bird pricing for the Annual Leadership Conference held Sept. 18-19 with a pre-conference on Sept. 17, in Orlando, FL. Complete details about the conference are here.
Partner with HCAOA to host the 2022 Annual Leadership Conference opening reception and welcome back attendees to our first in-person conference since 2019.
Held Sunday, Sept. 18, the event rounds out the first day of the conference. Attendees will be excited to talk about what they learned and catch up after a two-year hiatus of facetime.
Your company can have top billing at the event and get invaluable exposure as the host of the reception. We plan to have a tropical theme as a nod to our location in sunny Orlando, FL. As a sponsor, you'll get a chance to personally invite attendees to the reception at the end of the final general session of the day. (Hawaiian shirt optional.)
Sponsors will also receive an 8x10 booth at the exhibition, recognition on event signage, a company-provided insert in the conference show bag and one push notification on the event app.
As a conference sponsor, you will be supporting HCAOA and the Annual Leadership Conference, and it is open to ALL members: agencies, associate members and vendors.
All conference sponsors will also receive:
Email Andrea to secure your sponsorship.
Keynote speaker Matt Thornhill will share insight into the future of home care during his session at the Annual Leadership Conference Sept. 18-19 in Orlando, FL.
Over the next ten years the number of adults in the U.S. ages 75 and older will grow from 23 million to over 34 million – a 48% increase thanks to older Boomers. And survey after survey indicates Boomers, even more so than current seniors, want to grow older in their homes. Factor in a post-pandemic world where congregate living comes with a new set of issues, and all signs point to an explosion in Home Care.
How should your organization respond to this opportunity? What are the key steps to take now to be positioned to prosper tomorrow?
During his keynote, you’ll get insights and specific action steps from Matt Thornhill in this engaging and provocative keynote address. You’ll leave with a deeper understanding of how Boomers will transform life’s fourth quarter and how your organization can capitalize.
Matt Thornhill, Visionary Futurist Matt Thornhill is a visionary futurist and national expert on today’s older Boomer consumers. For almost 20 years Matt has been sounding the clarion call that the future of senior living and home care will be shaped by America’s first dominant generational cohort, Baby Boomers. His insights and perspectives have been featured on NBC Nightly News, CBS Evening News, CNBC, MSNBC, PBS, NPR, and in The Wall Street Journal, Washington Post, Chicago Tribune and Los Angeles Times, not to mention countless podcasts and blog posts.
Sign up now for the Sept. 18-19 event, with a pre-conference on Sept. 17 and plan to join us in Orlando, FL. Early-bird pricing is available through August 5. Complete details about the conference are here.
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