CALIFORNIA: Temporary Workaround to New Guardian System Approved

The Home Care Association of America (HCAOA) California Chapter received confirmation that a temporary workaround to the new Guardian system has been approved. Guardian is a new electronic data system, designed to streamline the background check process for all licensed care, including the TrustLine Registry, Home Care Aide Registry and Community Care Licensing staff. ​

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The new system has made it very difficult for Home Care Organizations to hire workers. At HCAOA's request, CCLD is temporarily waiving specified requirements for Home Care Organizations related to the criminal clearance process.
“We’ve been very successful building a strong working relationship with the California Home Care Services Bureau (HCSB), and we are very grateful for this solution," said Mitch Williams, HCAOA Northern California Board Chair and Owner/CEO of Home Helpers of San Mateo County.

“We believe strongly in partnering with industry and quickly realized that our new system was making it difficult for Home Care Organizations to hire workers. We developed a temporary work around to enable workers to provide care to our senior population in CA, said Jennifer Niklas, Chief, Home Care Services Bureau.

“The partnership between the HCAOA chapter and the HCSB is a model for how other state chapters can partner with state officials,” said Vicki Hoak, Executive Director of HCAOA. 

HCAOA thanks Jennifer Niklas and the California State Chapter for their hard work in accomplishing this workaround that will benefit home care agencies! 

Stay tuned for more updates on this issue. If you have any questions, please email [email protected]. You can also read the full waiver here.