Bill Gates Knows a Thing or Two About Customer Experience

"Your most unhappy customers are your greatest source of learning."

According to Bill Gates, you can learn a lot from your customers – especially the unhappy ones. HCAOA’s innovative Entrepreneur Academy can teach you how to use any negative feedback you receive from your clients as a chance to collaborate to create new, positive experiences that build trust and confidence in your agency.
 
This one-year, MBA-style program is self-paced and flexible, and focuses on developing skills including:

• Human engagement for business success
• Leading others
• Complex change management strategies
• Conflict and complaint resolution

 
The program fee is $1,200, but HCAOA members receive a special discounted rate of $999. Click here to learn more. Email info@hcaoa.org to get the discount code.