Strategies for Success: 5 Things the Most Successful Agencies Are Doing Differently
Erik Madsen, CEO, Home Care Pulse
The 2021 Home Care Benchmarking Study analyzed providers billing more than $5 million in annual revenue to learn what they’re doing differently than other agencies. This Lab will share where the most successful agencies are (and aren’t) spending their money and help you understand which practices separate the best from the rest and which practices don’t. Leave this Lab with greater insight about where your focus should be.
Master Scheduling: How to Schedule for 100 Clients with One Scheduler Without Breaking a Sweat
Brett Ringold, Vice President, A Long Term Companion
Scheduling is such a critical part of every agency’s success, however, it is also a major pain point for most agencies. This Lab breaks down scheduling to its three core parts: pre-scheduling, scheduling, and re-scheduling. Learn proven methods that any agency can follow to improve efficiency, eliminate bottlenecks, and result in optimal scheduling practices. By employing these simple techniques, your agency will be able to schedule for at least 100 clients with only one scheduler, without ever breaking a sweat!
To Be or Not To Be An Employer of Choice
Patricia Rodgers, Vice President, Waverly Care
This Lab will provide an “in the trenches” look at hiring and selection by devising an effective behavioral interview form and recruitment program to identify the attitudes you want to hire. This Lab will also look at leadership, what is important to direct care workers, and what makes them stay with your agency. Explore ways to engage and recognize caregivers to minimize turnover and actually have your employees do the recruiting for your agency.
Bringing the Hospital Home
Sheila Davis, Senior Executive Vice President of Operations, Always Best Care Senior Services LLP
This Lab will discuss the opportunity providers have to play a role in a hospital at home era. Learn how to develop strategic partnerships to become a hospital at home partner, prepare private duty staff to provide confident and competent care for higher acuity patients and describe how hospital at home models keep patients at home In addition, learn how cost savings of 19% to 30% can be obtained compared to traditional inpatient costs.
Employment Law Update - Hiring, Firing, and Everything in Between
Sami Assad, Chair, Home Healthcare Practice Group, FordHarrison, LLP
This Lab will address recent employment legal issues affecting home care agencies, from the recruitment process to separation. Topics will include home care-specific wage and hour issues, including the latest USDOL guidance and state-law trends, impact of legalization of cannabis, expansion of sick leave laws, best practices for updating personnel policies, handling complaints of sexual and other harassment, responding effectively to disability accommodation requests, and best practices for employee discipline and termination.
The Game is Changing: How Newer and Veteran Operators Influence the Home Care Industry Differently
Andrea Cohen, Co-Founder and CEO, HouseWorks with Bob Roth, Managing Partner, Cypress Home Care Solutions, Daniel Gottschalk, Co-Founder & President, Genova Health, and Traci Beagley, Founder & CEO, Sunland Home Care
The lure of the private home care industry has never been stronger. It makes sense that the age and experience of home care agency operators influence their business decisions, use of technology, service offerings and long-term vision. Decades ago, the first generation of owners were pioneers with no roadmaps, best practices or private home care industry groups to learn from. Today, the industry is attracting consolidators, tech players, and younger business owners looking to make their mark. This thought-provoking conversation between both newer and veteran CEOs will shed light on why they chose private home care, their vision of our industry 10 years from now and how they are adapting to the changing tides ahead.
Six Secrets to Improving 90-Day Retention
Stephen Tweed, CEO, Leading Home Care...a Tweed Jeffries company
According to Home Care Pulse, caregiver turnover in 2019 was 64.3%. Eighty percent of that turnover happens in the first 90 days. In this lab, national expert Stephen Tweed will share the results of the latest research on six specific techniques to improve 90-day retention. That means that your recruiting efforts can go to hiring new people to grow your business instead of replacing caregivers who quit.