HCAOA Member Code of Conduct

By signing the Home Care Association of America’s Member Code of Conduct, your agency attests to the following:     
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• Compliance with State and Federal Regulations
  Operates and furnishes services in compliance with all applicable federal, state, and local laws and regulations related to the health and safety of clients/patients.

 

• Insurance Coverage
  Maintains appropriate insurance coverage including general liability, worker’s compensation as required by law and any other coverages organizations deem necessary to cover services provided.

 

• Service Agreement/Plan of Care
  Maintains a service agreement or a plan of care, when applicable, that is signed at the start of care by the client/designee and organization.  It includes the agreed upon hours of service, cost and payment arrangements, client rights and complaint procedures, organization’s responsibilities and contact information.

 

• Home Care Aide Assurance
  Conducts criminal background checks, training and supervises all home care aides.

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• Emergency Plan
  Plan is in place for all types of emergencies including natural disasters, pandemic and power outages​​​