Helper Bees Launches Flex Card To Streamline Home Care For Medicare Advantage Beneficiaries

8/21/2024

HCAOA Associate Member The Helper Bees has introduced a flexible benefit card called helpful™, which grants access to over-the-counter (OTC) products, groceries, and a nationwide network of vetted Social Determinants of Health (SDoH) providers through a unified card experience. The helpful™ card works like a prepaid debit card. Payers can load money onto the card for eligible products and services.

The card has distinct digital wallets for different purposes, such as buying OTC products, paying for in-home services, making retail purchases, covering health care costs, paying for utilities, and covering gym memberships. This ensures that members have a smooth and complete experience. helpful™ is accessible to all of The Helper Bees’ payer partnerships, including Medicare Advantage plans, Medicaid-managed care organizations, long-term care insurance carriers, and other partners.

9 Comments

Judy

1/2/2025 10:56:29 am

January 2nd 2025...Well I'm having a heck of a time getting a response and also contacting HELPER BEES regarding flex card issues! Why??

Ellie

1/3/2025 11:21:24 am

Their customer service absolutely sucks and I have not been able to use my card. I’m struggling to get groceries and now I can’t even get help getting the cards issue fixed. What a horrible company to get involved with Blue Cross Blue Shield of AZ

1/3/2025 11:28:58 am

I'm sorry you're having so many issues Ellie. Unfortunately you aren't the only one. Seems when these changes occur there's always a lot of issues involved!
I did discover that they are sending out new cards, I haven't had a problem with Blue Cross Blue shield of Arizona. Mine has been with Helper Bees! If you get in touch with Blue Cross Blue shield of Arizona you need to let them know that you haven't received a new card and make sure they have your correct information to send it to! All the best I hope your issue gets resolved soon.

April mills

1/25/2025 05:23:02 pm

I agree! It really sucks 😞

Debra Edwards

1/22/2025 11:07:34 am

been trying to figure out why they loaded stuff on my old OTC card and not the new one on 12/26..so I can't use over $50 of healthy rewards contacted them via email 17days ago..no response..USELESS customer service is non existent! Sent 2 eamail to date..1st got auto response and 2sn ghosted

Judy B

1/22/2025 11:31:39 am

Hi Debra,

Well that's one I haven't heard before, although I'm not surprised the problems continue! I can't help you and I'm afraid it doesn't look like helper Bee's is of any help either!

I thought I would share what I do know. And that is that I have only been able to order through Uber eats, with this new flex card. But at least I can order through them and get groceries delivered from the grocery store I have to buy from... Since Walmart is not an option at this time! And since the balance doesn't roll over It's important that we can at least get groceries somewhere! GOOD LUCK TO YOU ALL!!

Frank Tortorici

2/9/2025 09:59:07 am

cannot get a card benefits are 6 weeks over- what a mess promised an expedited card three times received two with revoked status. Have called 8 times last time promised card in 5 days when not received told 10 days again not received.All they do is apoligize,no remedy. how hard is it to get a card?

Grill

4/2/2025 07:35:32 pm

trying tu use the flex card do I need a new card?

4/2/2025 08:18:35 pm

Well Grill, I doubt that you need a new card. I think Blue Cross Blue Shield/ Health choicepathways in my case made a big mistake when they contracted with helper bees instead of the old old OTC card company! I was told about a week or so ago that we would be able to use the flex card online at Walmart and a couple of weeks waiting to see if that comes to fruition. Other than that ever since January 1st and the new flex card getting on the website to order anything is next to Impossible and very intermittent access. Always have to call the company! And it sounds like we're going to have to deal with these guys for the rest of the year 2025!!

Helper Bees Launches Flex Card To Streamline Home Care For Medicare Advantage Beneficiaries

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