Helper Bees Launches Flex Card To Streamline Home Care For Medicare Advantage Beneficiaries8/21/2024 HCAOA Associate Member The Helper Bees has introduced a flexible benefit card called helpful™, which grants access to over-the-counter (OTC) products, groceries, and a nationwide network of vetted Social Determinants of Health (SDoH) providers through a unified card experience. The helpful™ card works like a prepaid debit card. Payers can load money onto the card for eligible products and services. The card has distinct digital wallets for different purposes, such as buying OTC products, paying for in-home services, making retail purchases, covering health care costs, paying for utilities, and covering gym memberships. This ensures that members have a smooth and complete experience. helpful™ is accessible to all of The Helper Bees’ payer partnerships, including Medicare Advantage plans, Medicaid-managed care organizations, long-term care insurance carriers, and other partners.
7 Comments
Judy
1/2/2025 10:56:29 am
January 2nd 2025...Well I'm having a heck of a time getting a response and also contacting HELPER BEES regarding flex card issues! Why??
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Ellie
1/3/2025 11:21:24 am
Their customer service absolutely sucks and I have not been able to use my card. I’m struggling to get groceries and now I can’t even get help getting the cards issue fixed. What a horrible company to get involved with Blue Cross Blue Shield of AZ
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Judy
1/3/2025 11:28:58 am
I'm sorry you're having so many issues Ellie. Unfortunately you aren't the only one. Seems when these changes occur there's always a lot of issues involved!
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April mills
1/25/2025 05:23:02 pm
I agree! It really sucks 😞
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Debra Edwards
1/22/2025 11:07:34 am
been trying to figure out why they loaded stuff on my old OTC card and not the new one on 12/26..so I can't use over $50 of healthy rewards contacted them via email 17days ago..no response..USELESS customer service is non existent! Sent 2 eamail to date..1st got auto response and 2sn ghosted
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Judy B
1/22/2025 11:31:39 am
Hi Debra,
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Frank Tortorici
2/9/2025 09:59:07 am
cannot get a card benefits are 6 weeks over- what a mess promised an expedited card three times received two with revoked status. Have called 8 times last time promised card in 5 days when not received told 10 days again not received.All they do is apoligize,no remedy. how hard is it to get a card?
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