Coronavirus Resources



Below are resources and updates provided to our members.  During this unprecedented time of the COVID-19 pandemic, we offer it to all home care organizations because we recognize that the entire industry needs answers and reliable information to effectively fight the coronavirus. 
But if you are not a member, we hope you will consider joining HCAOA because it is together, as one voice, that we will make a difference in the care we provide and the advocacy that we generate.  
Key Links and Documents

Previous Updates

March 23, 2020


You did it! Home care has been recognized under the definition of health care, according to the Department of Labor’s recently released FAQs on the Family First Coronavirus Response Act. 
For the last few weeks, under the direction of Shelly Sun, CEO of BrightStar and their leadership team, the HCAOA Board of Directors and HCAOA members have been engaged in a full-court press advocacy effort to have home care part of the health care worker exemption definition for sick leave and family medical leave mandates under FFCRA. Today, with the inclusion of home care in the exemption, those efforts have paid off. 
“This proves that when we work together, great things happen,” said HCAOA President Emma Dickison. “This success belongs to every HCAOA member because we did it together and once again it proves that we are better together. With nearly 25,000 messages sent to members of Congress, plus hundreds of letters sent to the Department of Labor, our message that home care plays a critical role in the health care continuum was heard loud and clear."
Dickison encouraged organizations to continue to be great employers. “While we have the exemption, it does not negate our efforts to always be responsive to our employees’ needs especially during these tough times. There are programs available from the federal government and the Small Business Administration, such as the paycheck protection program, that will ensure that home care agencies can afford to pay their caregivers should they need time off to care for themselves or other family members. Everyone should look into this available financial assistance for our small businesses."  
Below is the excerpt from DOL’s FFCRA FAQs:
Who is a “health care provider” who may be excluded by their employer from paid sick leave and/or expanded family and medical leave?
For the purposes of employees who may be exempted from paid sick leave or expanded family and medical leave by their employer under the FFCRA, a health care provider is anyone employed at any doctor’s office, hospital, health care center, clinic, post-secondary educational institution offering health care instruction, medical school, local health department or agency, nursing facility, retirement facility, nursing home, home health care provider, any facility that performs laboratory or medical testing, pharmacy, or any similar institution, employer, or entity. This includes any permanent or temporary institution, facility, location, or site where medical services are provided that are similar to such institutions. 

Update #7 - March 25, 2020

COVID-19 Medical Advisory Council Announced
To help provide strategic guidance and clinical leadership for our members, HCAOA has established a medical advisory council. The council will also address:
  • Suggested protocols when necessary for the prevention and protection of clients and caregivers
  • Advice on communications with staff, clients and other partners
  • Update on recent developments that may impact the daily operations of home care organizations
  • Guidance on best practices
The council is comprised of medical experts from across HCAOA membership, and includes Steven C. Fox of Wellspring Personal Care; Jennifer Sheets, CEO of Interim Healthcare; Sheila Davis, CHCE, of Always Best Care; Jake Baker, RN, Director of Clinical Services of ComforCare; and Barbara Gellin, RN, of Comfort Keepers.
Suppliers Step Up to Offer PPE Access
HCAOA is committed to offering member organizations the resources they need to continue operations during the COVID outbreak. In regard to daily operations of home care agencies, we continue to stress: Protect and Prevent – your clients and caregivers as we all follow CDC’s guidelines. 
The need for more supplies continues to be a consistent request. We are pleased to offer the following list of suppliers with the caveat that hospital workers should be at the top of the list for any PPE, and we should not interfere with their efforts to secure supplies. Also, the suppliers listed below are stressing that available supplies change by the hour so be patient and continue to monitor each vendor. One day supplies may be gone, and another day they receive another shipment!
Organizations are urged to follow the same due diligence they normally do with any vendors, particularly at this time. Agencies should review the company’s terms in regard to payment, quantities and delivery timeframes. HCAOA is pleased to be a conduit for disseminating this information however cannot be responsible for any problems arising during the ordering or delivery of supplies.    
Please note: submit the customer setup form first. Then fill out the Price List and fill in the number of cases you require (IMPORTANT: in the notes field, indicate that it is okay to separate orders based on availability) and email to Missy Lanz at Once SNI confirms supplies, they will confirm via return email, at which point they will ask for payment information.
Please complete orders ONLY via email. In a case of strict emergency you may call Missy at 267-223-8909 or Bill Teufel at (215) 356-7982. 
Radiant Delivers
Mobile: +
All inquiries should be sent to He will facilitate with the team in China. Minimum order quantities (MOQ) are negotiable however supplier typically likes to receive orders greater than 50,000. Due to the state of affairs, they require payment in advance. Radiant facilitates the transaction and controls the logistics in getting it from China to business locations. Once a commodity and quantity is established, they issue a purchase contract for your review.
Care Express Products, Inc
Glynnis Kretschmar – Account Manager
AlCare surgical/hand sanitizer = $189.98 case of 24
Congress Passes $2 Trillion Stimulus Package
Early on March 25, 2020, lawmakers and the Trump administration reached an agreement on an estimated $2 trillion stimulus package aimed at shielding the U.S. economy from the worst consequences of the coronavirus pandemic.
The legislation, which congressional officials were set to continue to write throughout the early morning Wednesday, will provide direct financial checks to many Americans, drastically expand unemployment insurance, offer hundreds in billions in loans to both small and large businesses, and provide health care providers with additional resources as the virus spreads.
An official summary of the legislation can be found here. As of now, here is what we understand is included:
  • Cash payments worth $1,200 to many Americans, with $500 available to children, with the assistance capped above certain income levels.
  • Broad expansion in unemployment benefits. The agreement is also set to increase current unemployment assistance by $600 a week for four months.
  • $350 billion in loans to small businesses in an effort to keep Americans on payrolls as economic activity across the country comes to a standstill.
  • $500 billion in corporate aid, much of which will go toward backstopping Federal Reserve loans. The Treasury Secretary will have the authority to directly lend a slice of those funds. The agreement will create a new inspector general and oversight board to oversee the aid. The package also includes a ban on stock buybacks for any company receiving a government loan from the stimulus package. The ban lasts the term of the government assistance plus 1 year.
  • $150 billion for the health care system
  • $150 billion to state and local governments
DOL Offers Families First Coronavirus Relief Act Guidance
The guidance – provided in a Fact Sheet for Employees, a Fact Sheet for Employers and a Questions and Answers document – addresses critical questions, such as how an employer must count the number of their employees to determine coverage; how small businesses can obtain an exemption; how to count hours for part-time employees; and how to calculate the wages employees are entitled to under this law.
Littler Mendelson Provides COVID-19 Information and Tools
Yesterday, Angelo Spinola of Littler Mendelson hosted a Webinar with HCAOA Executive Director Vicki Hoak and Brandi Kurtyka of myCNAJobs. The webinar included a wide-ranging amount of data and employer advice; if you would like to review the archived version, click here.
Additionally, the firm has prepared a Home Care Toolkit, which provides an affordable suite of business forms and documents to help an overwhelmed administrative staff ensure compliance with emerging laws and continue providing services to clients in need.
The Toolkit is comprised of examples of the following forms for employers operating in any state:
  • Compensation agreement for non-exempt employees
  • Agreement for non-exempt live-in and extended shift caregivers
  • Timesheets
  • For live-in caregivers to track client time
  • For hourly caregivers to track client time
  • For all caregivers to track non-visit working time, such as travel time
  • Model policies and forms
It also includes various model policies and forms for such basic topics as travel time, remote work, time reporting, off-the-clock work, and treatment of sleeping time, as well as other key legal resources. 

If anyone has questions about the toolkit they can reach out Melissa Mann at
Dell Offers HCAOA Members Work-From-Home Solution Discounts
With the COVID-19 requiring most businesses to work remote, Dell wanted to let members know that we have technology available to keep them connected. Click here to receive an emailed coupon for equipment savings. You can review their full catalog of laptops, servers, hotspots, and full home office bundle packs here.
Other Concerns?
If you have any other concerns that are not currently being addressed, please email